Account & Billing FAQ
Use this page for short answers to the account and billing questions that come up most often when you compare plans or manage a subscription.
Account Basics
Do I need an account to use Doqlo?
You can edit in the browser before signing in, but authenticated export is required for Sign exports. Bulk Fill usage and any paid plan features require a Doqlo account.
Is Sign really free?
Yes. Sign is the always-free utility for one-off signing and lightweight overlays. It still requires sign-in at export time and still follows the current file-size and service limits.
What can I do on the free plans?
Sign has a single Free plan for authenticated signing and export. Bulk Fill Free is for lower-volume usage and currently includes 100 exports per month with a 20 MB source PDF limit.
See Plans & Limits for the current boundaries.
Does Doqlo support teams or multi-user billing?
Not today in the current public docs and product model. Current plan guidance is account-based, not a documented shared-account or multi-user billing model.
Billing Basics
When does paid billing start?
Paid Bulk Fill billing starts when a paid subscription is created through the checkout flow and confirmed by the billing provider.
What are paid plans actually for?
Paid plans are for recurring Bulk Fill workflows. They increase monthly export volume and, on eligible plans, unlock Public API access for automated execution.
When does an upgrade take effect?
Upgrades take effect after the change is successfully processed through the account billing flow. Check your account and billing portal after the change if you need to confirm the active plan.
When does a downgrade or cancellation take effect?
Cancellation stops future renewals. Unless otherwise stated, paid access typically continues through the current billing period. That is different from failed-payment handling.
What happens if payment fails?
Current failed-payment handling can downgrade Bulk Fill back to Free. If that happens, paid-only entitlements such as Public API eligibility no longer apply.
Plans, Limits, And Entitlements
How should I think about monthly limits?
Bulk Fill monthly limits are plan-based and enforced per billing period. Sign does not use the same monthly export quota model. Completed Public API jobs use requested-row semantics, while threshold-failed jobs do not consume quota.
Do I need to redesign my PDF as a template?
No. Bulk Fill starts with the source PDF you already have. You place and map fields on top of that PDF, validate the result visually, and reuse the same configured layout across rows.
Can I preview rows before the full batch?
Yes. Preview is part of the normal Bulk Fill workflow. You should validate a few representative rows before you run the full batch.
When should I use the API instead of the web app?
Use the web app to upload the source PDF, upload the CSV, place fields, and preview rows. Use the API after that when another system needs to run the same validated package repeatedly.
Does the threshold mean I only pay for successfully produced files?
No. max_failed_row_percent controls whether a job is accepted as complete. If
the job stays within your declared threshold, it completes and uses the normal
requested-row quota model even if some rows are partial or failed. If the job
exceeds that threshold, it fails and does not consume quota.
Will changing plans affect existing API usage?
Yes. Public API access is currently available on Bulk Fill Business and Scale only. If your account is no longer on an eligible plan, API key creation and API use can be affected.
Read API Quickstart and Plans & Limits before you depend on API access.
Are webhooks available on every plan?
No. Webhooks are part of the Public API export-job flow, so they follow Public API availability rather than acting as a separate entitlement on every plan.
Why do the pricing page and docs both mention limits?
Pricing explains the commercial packaging at a high level. Plans & Limits
explains the current operational boundaries that affect daily usage.
Why does my usage look different from what I expected?
Compare your current plan, billing period, and recent Bulk Fill exports first. If something still looks wrong, gather the relevant account and export details before you contact support.