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Support Boundaries

Use this page to understand when to contact Doqlo support, what support can reasonably help with, and what information makes an issue easier to diagnose.

Overview​

Doqlo support is meant to help you unblock account access, billing questions, unexpected product behavior, and product-level integration issues. It is not a substitute for owning your own infrastructure, business logic, or legal review.

What Support Covers​

Support can help with:

  • account access problems
  • basic product usage questions
  • billing and subscription basics
  • unexpected behavior that is not explained by the docs
  • suspected bugs
  • high-level Public API and webhook integration questions

What Support Does Not Cover​

Support does not take ownership of:

  • writing custom business logic for your workflow
  • debugging your full internal system end to end
  • designing complex CSV models or layout strategy for you
  • maintaining your webhook endpoint, server, or cloud infrastructure
  • legal, compliance, accounting, or tax advice
  • third-party platform problems that are outside Doqlo product behavior

Third-Party Automation and Integration Scope​

Documentation for Zapier, Make, n8n, and similar automation platforms is provided as implementation guidance and example workflow patterns. Doqlo support covers Doqlo's own product behavior, Public API behavior, authentication, and documented request/response flows. Configuration and maintenance of third-party platforms, workflow logic, and customer environments remain outside Doqlo support scope. Doqlo does not provide hands-on setup, custom workflow building, or end-to-end debugging inside third-party platforms or customer environments. If you suspect an issue with Doqlo API behavior or another Doqlo-side product defect, contact support with the relevant job_id, request_id, and error details.

Before Contacting Support​

Check these pages first:

How To Report An Issue Well​

Include as much of the following as you can:

  • what you expected to happen
  • what actually happened
  • the steps to reproduce the issue
  • the approximate time of the event
  • any job_id, Idempotency-Key, request_id, or error message involved
  • screenshots or a minimal reproducible example when available

For current support contact options, use the main site support page: https://doqlo.com/support