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Support Boundaries

Use this page to understand when to contact Doqlo support, what support can reasonably help with, and what information makes an issue easier to diagnose.

Overview​

Doqlo support covers Doqlo’s own product behavior, account access, billing, authentication, documented Public API behavior, and documented request/response flows. Doqlo support is not responsible for your internal systems, infrastructure, business logic, or legal/compliance review.

What Support Covers​

Support can help with:

  • account access problems
  • basic product usage questions
  • billing and subscription basics
  • unexpected behavior that is not explained by the docs
  • suspected bugs
  • high-level Public API and webhook integration questions

What Support Does Not Cover​

Support does not cover:

  • your computer, browser, workstation, or local environment
  • your internal systems, infrastructure, deployment setup, or workflow
  • your application code, business logic, or data modeling
  • your webhook endpoint or any third-party platform or service outside Doqlo
  • legal, compliance, accounting, or tax advice

Third-Party Automation and Integration Scope​

Documentation for Zapier, Make, n8n, and similar platforms is provided as implementation guidance only. Doqlo supports its own product behavior, Public API behavior, authentication, and documented request/response flows. Everything inside your third-party automation environment or customer environment remains your responsibility. Doqlo does not provide hands-on setup, custom workflow building, platform-specific configuration, or end-to-end debugging outside Doqlo itself.

Before Contacting Support​

Check these pages first:

How To Report An Issue Well​

Include as much of the following as you can:

  • what you expected to happen
  • what actually happened
  • the steps to reproduce the issue
  • the approximate time of the event
  • any job_id, Idempotency-Key, request_id, or error message involved
  • screenshots or a minimal reproducible example when available

For current support contact options, use the main site support page: https://doqlo.com/support